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Privacy Policy

Gant (“We”) take the private life of the persons who visit our online store www.gant.com (the “Website”) and Gant physical stores (the “Stores”) very seriously and, more generally, the private life of persons (“You”) who send us their Personal Data (term defined below) when they interact with our brand. 

This privacy policy applies each time that you send your Personal Data to Gant and to all the processing that Gant may apply to this data.

Therefore, you explicitly agree to the use of your Personal Data in line with this privacy policy when: you place an order on the Website; make a purchase in one of our Stores; create your customer account; participate in a competition; contact our customer service; agree to receive marketing communications from us; and, more generally, when you browse on and/or connect to our Website or when you interact with Gant in any way whatsoever. 

We reserve the right to amend our privacy policy at any time, whilst complying with the current legislation in terms of personal data protection. In the event of an amendment, you will be informed by all appropriate means.

1. WHO IS THE DATA CONTROLLER AND WHAT ARE THEIR COMMITMENTS?
2. WHAT PERSONAL DATA DO YOU COLLECT?
3. WHEN DO YOU COLLECT MY PERSONAL DATA?
4. WHY DO YOU COLLECT MY PERSONAL DATA?
PURPOSE OF THE DATA PROCESSINGREASON FOR THE DATA PROCESSING
Fulfilling orders placed on the Website, by telephone or in our Stores Fulfilling the contract made between a Customer and Gant
Managing customer relations (telephone, emails, web chat), account creation, order tracking, returns and refunds Fulfilling the contract made between a Customer and Gant
Managing customer complaints or product-related queries (guarantee)Fulfilling the contract made between a Customer and Gant
Managing loyalty programFulfilling the contract made between a Customer and Gant
Managing payment operations and invoicingFulfilling the contract made between a Customer and Gant
Implementing anti-fraud measuresThe legitimate interest of Gant
Managing deliveriesFulfilling the contract made between a Customer and Gant
Managing complaints or queries about our products or our brandThe legitimate interest of Gant
Managing game contests and eventsFulfilling the contract made between a Customer and Gant
Managing and improving the customer account service, in particular by offering new functionalities or new services The legitimate interest of Gant to improve our service offering
Managing customer satisfaction through customer surveys on products and about the performance of our customer service teamThe legitimate interest of Gant to improve our products and services
Recording communications between customer services and the customer by telephone or web chat for the purpose of improving the serviceThe legitimate interest of Gant to improve the quality of our service offering
Statistics and analysis operations, as well as customer selection and segmentation operations, in order to get to know our customers better The legitimate interest of Gant to understand its customers better and, in particular, to adapt its offers to customers
Developing and improving the Website The legitimate interest of Gant to improve our service offering
Managing requests in relation to exercising your rights Legal obligation
Sending targeted special offers about new or existing services by electronic means (emails, push notifications or on the Website, social media sites or other internet sites), by telephone (calls and texts) or in our StoresCustomer Consent
Sending special offers about products and services by postCustomer Consent
Measuring how often a customer visits our Websites (mobile and desktop) Customer Consent
Ensuring the availability of sharing tools on social media sites Customer Consent
Analysing customer habits on the Website or in our Stores, as well as their reactions to marketing campaigns, in order to improve and personalise products and services, and to propose them in the form of marketing communications and/or advertsCustomer Consent
Personalising the experience of browsing the Website and the adverts proposed by us and by our partners on our Website or third-party websites, depending on the customer preferences.

We will not collect additional personal information or use the personal information we have collected for materially different, unrelated, or incompatible purposes without providing you notice. This privacy policy in no way restricts or limits our collection and use of non-personal information, aggregate data or de-identified information, and we may share it with third parties for a variety of purposes, including to help us better understand our customer needs, and to improve our Website and services for advertising and marketing purposes.
Customer Consent
5. NEWSLETTERS
6. WHO DO YOU SEND MY PERSONAL DATA TO?
7. COMMUNICATIONS FROM GANT
8. HOW DO YOU GUARANTEE MY DATA SECURITY?
9. WHAT ARE MY RIGHTS AND HOW DO I EXERCISE THEM?
10. WHAT IS YOUR COOKIE MANAGEMENT POLICY?
11. WHICH COOKIES DO YOU USE?
12. HOW CAN I ACCEPT OR DISABLE THESE COOKIES?
13. ASSIGNMENT
14. CHANGES TO THIS POLICY